Reference

How We Handle Legal and Policy Matters

We lay out our legal position clearly so you know what applies to your account, your data and your access. Availability of our platform depends on your local law and eligible regions — we do not make blanket claims about where you can or…

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ultrasona How We Handle Legal and Policy Matters
DATA AND ACCOUNT SECURITY

How We Protect Your Information and Rights

We handle your personal data, payment details and session information with specific practices you can verify. This section explains how data flows through our system, what we retain, and how you can request changes or deletions.

Data Collection Scope

We collect only what is necessary to operate your account — name, mobile number, payment wallet identifiers for bKash, Nagad or Rocket, and device session data. We do not harvest contacts, photos or unrelated device information.

Cookie Usage

Our site uses cookies to maintain login sessions and remember your wallet preference. No third-party advertising cookies are embedded. You can clear cookies from your mobile browser settings at any time without losing account data.

Account Security Measures

Every login uses OTP verification sent to your registered mobile number. If you switch devices, OTP re-verification triggers automatically. We encrypt session tokens so even intercepted traffic cannot expose your credentials.

Retention Period

We retain transaction records and account activity for as long as your account remains open, plus a reasonable period after closure for compliance. You can request a summary of retained data via the account request form.

Data Deletion Requests

You can ask us to delete your personal data by submitting a request through live chat or email. We process deletion within a reasonable timeframe, though we may retain minimal records required by applicable regulations.

Who to Contact for Changes

If your registered mobile number changes or you need to update wallet details, contact support through live chat with your current account credentials. Wallet changes require re-verification via OTP to prevent unauthorised modifications.

POLICY CONTACT PATHS

Where to Direct Legal and Policy Questions

If something about our legal stance, your data rights or your account status needs clarification, reach us through these channels. We handle policy-related queries separately from general support so responses stay focused and accurate.

Team online

Live Chat

Open the chat widget from any page on your mobile browser or desktop. Legal questions get escalated to our compliance-aware team, so state clearly that your query is about policy, not a deposit issue.

Email

Send policy or data-related requests to our support email address listed in the footer. Include your account username and a brief description so we can route it without back-and-forth delays.

Account Request Form

Inside your account settings you can submit a formal request — data export, account closure, or eligibility review. This goes directly to the team that handles compliance, bypassing the general support queue entirely.

Common Questions About Our Legal Policy

These are the questions we receive most often from account holders about eligibility, data rights and policy specifics. If your question is not covered here, reach out through live chat.

Access depends on your local law and eligible regions. We do not provide legal advice on the status of online platforms in Bangladesh — verify your own eligibility independently before creating an account or depositing funds through bKash, Nagad or Rocket.

We collect your name, mobile number, payment wallet identifiers and device session data. This is the minimum needed to operate your account, verify withdrawals and maintain login security through OTP. We do not access your contacts or media.

Yes. Submit a deletion request via live chat or email with your account username. We process these within a reasonable timeframe. Certain minimal records may be retained if applicable regulations require it, but your personal identifiers are removed.

Withdrawal requests trigger OTP verification to your registered mobile number. If your bKash, Nagad or Rocket wallet name does not match your account name, we may ask for additional confirmation before releasing funds to prevent misrouted payments.

If we detect access from a region where our services conflict with local restrictions, we may suspend the account and notify you via email. You can contact support to discuss the situation, but continued access from a restricted location is not permitted.

We do not sell your data to advertisers or external marketing platforms. Payment processing partners — bKash, Nagad, Rocket — receive only the transaction details needed to complete your deposit or withdrawal. No browsing data leaves our servers for marketing.

Contact support through live chat and confirm your identity with your current credentials. Wallet changes require OTP re-verification to your existing number first, then we link the new number. This prevents unauthorised changes to your payout route.

We use session cookies to keep you logged in and remember your wallet preference. No third-party advertising cookies are embedded. You can clear them from your browser settings — your account data stays intact, but you will need to log in again.

Records are kept for the life of your account plus a reasonable period after closure. This covers dispute resolution and any compliance obligations. You can request a summary of what we hold at any time through the account request form in settings.

Our terms page and privacy policy are linked in the site footer on every page, accessible from mobile and desktop. Together with this legal page, they form the complete picture of how we operate, what we collect and what rights you hold over your account.

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