Reference

How ultrasona Handles Your Personal Information

We collect only what we need to run your account, process your bKash, Nagad or Rocket transactions, and keep your wallet secure.

Account Data ProtectionPayment PrivacyCookie DisclosureData Access RightsRetention Limits

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What We Collect and Why

ultrasona Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we ask for your name, mobile number, email and date of birth. These let us verify your identity, prevent duplicate accounts, and comply with any applicable requirements in your jurisdiction. When you deposit through bKash, Nagad or Rocket, we

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record the transaction reference, amount and timestamp — we do not store your mobile wallet PIN or payment app credentials on our servers. Device data such as your browser type, screen size and IP address helps us detect unauthorised logins and tailor the interface to your
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phone. We also log session duration and page visits so we can improve how fast pages load, particularly on slower mobile networks. Cookies on our site track your login state and language preference; we explain these in the cookies section below. We never sell your personal
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information to advertisers or unrelated third parties. Data sharing happens only where a payment processor needs your details to complete a transfer, or where law in your eligible region requires disclosure. If our privacy practices change, we update this page and notify you via the email
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on your account. Your continued use after notification means you accept the updated terms. If you disagree, you can request account closure and data removal through support.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY HELP CHANNELS

How to Reach Us About Your Data

If you want to know what data we hold, request a correction, or ask for deletion, reach out through any of the channels below. We respond to privacy-related queries with priority because your personal information is not something we take lightly. Each channel connects you to a team member who can pull your data file and walk you through your options.

Team online

Live Chat

Open the chat widget from any page on our site. Tell the agent you have a privacy request and they will route you to the data team. Available around the clock, so you can raise the issue whenever it crosses your mind.

Email

Send your request to our support email with the subject line 'Privacy Request' and your registered mobile number. We acknowledge within one working day and aim to resolve simple data queries in the same exchange.

Account Settings

Log into your ultrasona account, head to the profile section, and you can update your name, email or phone number directly. For deletion requests or full data exports, the settings page links you straight to the privacy form.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Privacy is not a single feature — it runs through every part of the platform, from the moment you enter your phone number to the day you close your account. Below are the specific practices we follow to keep your data under control and your account safe from misuse. Each point reflects something we actually do on our infrastructure, not a vague promise.

Encrypted Storage

Your personal details sit behind encryption at rest and in transit. When you send funds via bKash, Nagad or Rocket, the connection between your device and our servers uses SSL so no one intercepts your transaction references or account credentials mid-transfer.

Cookie Controls

We use session cookies to keep you logged in and preference cookies to remember your language. No advertising trackers run on our pages. You can clear cookies from your browser at any time — you will simply need to log in again on your next visit.

Account Security Layers

Every login attempt triggers an OTP to your registered mobile number. If someone tries from an unrecognised device, we flag it and hold the session until you confirm. This keeps your wallet balance and personal data locked behind your own phone.

Data Retention Policy

We keep your account data for as long as the account is active. After you request closure, we retain records only where local law in your eligible region requires it — typically transaction logs for a defined period. Personal identifiers are purged once that window closes.

Third-Party Sharing

We share data only with payment processors handling your bKash, Nagad or Rocket transfers, and only the minimum needed to complete the transaction. We do not sell data, share it with advertisers, or pass it to unrelated platforms. Period.

Requesting Changes or Deletion

You have the right to ask what we store, correct inaccuracies, or request full deletion. Submit a request via live chat or email. We verify your identity through OTP, then process the change. Deletion is permanent — we cannot recover data once removed.

Common Questions About Your Data

Below are the questions we hear most often from account holders about how their information is collected, used and protected. If your specific concern is not covered here, reach out through live chat or email and we will give you a direct answer.

We collect your name, mobile number, email address and date of birth during registration. We also record your IP address and device type at login to detect unauthorised access attempts and keep your account secure.

No. We never store your mobile wallet PIN or payment app password. Transactions are processed through the payment provider's own secure channel. We only record the transaction reference, amount and timestamp on our side.

Log into your account, go to profile settings, and select the data request option. Alternatively, message our live chat or email support with the subject 'Data Access' and we will compile a summary of your stored information.

Yes. Submit a deletion request through live chat or email. After we verify your identity via OTP, we remove your personal data permanently. We may retain transaction logs where local law in your eligible region requires it.

Only payment processors handling your bKash, Nagad or Rocket transfers receive the minimum details needed to complete a transaction. We do not sell or share your data with advertisers, marketing platforms or unrelated third parties.

We use session cookies to maintain your login and preference cookies for language settings. No advertising or tracking cookies run on our pages. Clear them from your browser settings any time — you will just need to log in again.

Once you request closure, we purge personal identifiers after any legally required retention window for your eligible region ends. Transaction records may stay longer if local law demands it, but identifying details are stripped.

We update this page and send a notification to the email registered on your account. If you disagree with changes, you can request account closure and full data deletion before the new terms take effect.

Yes. All connections between your device and our servers use SSL encryption. Whether you are depositing through Nagad on a mobile browser or checking your account balance, the data in transit stays encrypted end to end.

Open your account settings and edit your name, email or phone number directly. For fields you cannot change yourself, contact live chat with a correction request. We verify through OTP and update the record within one working day.

How ultrasona Handles Your Personal Information

How to Reach Us About Your Data

Live Chat

Email

Account Settings

How We Protect and Manage Your Information

Encrypted Storage

Cookie Controls

Account Security Layers

Data Retention Policy

Third-Party Sharing

Requesting Changes or Deletion

Common Questions About Your Data

01 What personal data does ultrasona collect when I open an account?

02 Does ultrasona store my bKash, Nagad or Rocket PIN?

03 How can I see what data you hold about me?

04 Can I ask ultrasona to delete all my personal information?

05 Who else can see my data?

06 What cookies does the site use and can I disable them?

07 How long does ultrasona keep my data after I close my account?

08 What happens if the privacy policy changes?

09 Is my connection to the site encrypted?

10 How do I correct wrong information on my profile?

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